Cleaning, reception and checkout reports

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6 Comments

  • Avatar
    bookyourplace.net

    We love kigo, as it has many great features and saves us LOADS of time. But, we really wish the the 'staff calendar sync' was a more reliable. Spreadsheets is not the same as putting the information directly into staff mobile calendar.

  • Avatar
    Léa Biribin

    Hi'

    Thanks for feedback!

    We urge you to create a ticket (top of this page once you are logged in)
    Please send us specific details or preferable a screen shot indicating which Planner entries are not reflected in the Staff & External calendar syncing

    Best Regards, 
    Kigo Support Team

     

  • Avatar
    bookyourplace.net

    Hi Markus,

    We did go through support, here is a copy of the reply. So it seems we just have to accept it the way it is. I'm sure it will get better in the future.
    I'd like to stress how fantastic kigo is for our business - although this calendar sync is a problem, the other feature and benefits still make the overall experience very good. 

    "" Linda
    FEB 20, 2013  |  03:02PM CET

     

    Hi Simon,

    Unfortunately, we can’t confirm you that a micro bug will never happen to google aps, or in any external calendars.
    Up to you to choose the right and best solution for your staff.

    Regards. ""

  • Avatar
    Léa Biribin

    Hi'

    Thank you for sharing this information. Linda is stating that we cannot guarantee if any external calendar software misinterprets Kigo's calendar feed.
    If you ever should get in a situation where the calendar feed is not working correctly then please get in contact with us, either by phone or by creating a ticket and we will look into this issue.

    Best Regards, 
    Kigo Support Team

     

  • Avatar
    bookyourplace.net

    What is really strange is that the 'Global Calendar' works perfectly. There is never a 'misinterpretation'.

    The problem is only with individual staff calendars.

    Maybe that info will help solve it.

  • Avatar
    Léa Biribin

    Hi'

    Please create a ticket so we can look into the issue you have.
    To create a ticket please use the feature top right of this page:

    Please specify which check-in/out is not reflected correctly so we can assist you.

    Best Regards, 
    Kigo Support Team

     

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